Reviews

Very pleasant small hotel with friendly staff - unfortunately facing out on to the city's bus station.

Thank you, fam.Fitzmaurice, for sharing your feedback! We're glad you enjoyed the friendly staff and found the hotel pleasant. We understand that the view of the bus station might not have been ideal, but we hope the rest of your stay made up for it. We appreciate your honest review and hope to welcome you back in the future!

Best regards,
Guest relations

We had a very pleasant visit and stay in the hotel.

Dear Ninu ,

Thank you so much for your fantastic review and for taking the time to complete our survey! We are thrilled to hear that you had such a pleasant stay and that every aspect, from the reception to the room, cleanliness, location, and breakfast, met your expectations.

Your perfect ratings and recommendation mean a lot to us, and we’re delighted that you would recommend us to others. We look forward to welcoming you back in the future!

Best regards,
Guest Relations

Very good

Thank you so much, Elena, for your wonderful feedback and perfect scores! We're thrilled that you had a great experience with us, from the reception and cleanliness to the breakfast and location. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

Best regards,
Guest Relations

Wonderful experience

Thank you, Madam Heazlett, for your wonderful feedback! We're thrilled to hear that you had such a great experience with us. It's fantastic to know that you enjoyed our central location, clean rooms, and especially our breakfast service. Our team, particularly the breakfast staff, will be delighted to hear your kind words. We look forward to welcoming you back on your next visit!

Best regards,
Guest Relations Manager

Hotel was so beatiful, nearest to city center. All staff were helpful and SO kind:)))

Dear Yeniay,

Thank you for your wonderful feedback. We are delighted to hear that you found our hotel beautiful and conveniently located near the city center. It’s great to know that our staff's kindness and helpfulness made a positive impression on you.

Your high ratings across all aspects of your stay, especially our friendly breakfast service, are much appreciated. We hope to welcome you back soon!

Best regards,

Guest Relations Manager

Completely satisfied and would return without hesitation.

Dear Fam. Danovitch,

Thank you very much for your outstanding feedback.

We are delighted to hear that you had such a satisfying experience with us and that everything met your expectations. Your comments regarding our reception, room comfort, cleanliness, and breakfast are truly appreciated. It's wonderful to know that Christine provided impeccable service and made your breakfast experience memorable.

We look forward to welcoming you back without hesitation on your next visit to Bruges.

Warm regards,

Hotel Manager
Hotel Albert 1

As I had booked the rooms I was a bit embarrassed by how small they were and the lack of a communal place or any sort of garden/outdoor area. The staff were all very friendly and the hotel was clean but it just didn't seem very special. We had just travelled from Ghent where we had paid less for a much more comfortable hotel.

Dear Fam.Foot,

Thank you very much for your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments about the size of the rooms and the lack of a common area or garden. We understand that this is important for the comfort and coziness of our guests.

Our photos are intended to give the most accurate picture of our rooms, and we will review this to ensure they are an accurate representation. We are constantly working on improvements and your feedback helps us understand where we can improve.

We are pleased to hear that you were satisfied with the friendliness of our staff and the cleanliness of the hotel. We will investigate your comments about the carpets in the stairwells and take steps to improve them if necessary.

Regarding the value for money, we are sorry that you felt it was not balanced. We will use your feedback to evaluate how we can further improve our services to meet our guests' expectations.

Thank you again for your feedback. We hope you will give us another chance in the future to improve your stay and show that we take your comments seriously.

Best regards,

Hotel Director

Excellent location, quiet place, definitely recommend.

Dear Mojzesova,

Thank you for your positive feedback. We're thrilled to hear that you enjoyed our excellent location and found our hotel to be a quiet and recommendable place. We're glad you were satisfied with our reception, room, cleanliness, and overall value.

We look forward to welcoming you back in the future.

Best regards,

Hotel Director

Great

Dear Fam. Ponti,

Thank you for your review! We're thrilled to hear you had a great stay with us.

Best regards,
Christoph
Hotel Albert 1***

Outstanding!

Dear Shirley,
Thank you so much for your kind words! We're thrilled to hear that you had an outstanding experience with us. We appreciate your feedback and hope to welcome you back soon!
Christoph anfd team